Service Overview
At TekLink, we extend our customers’ value chain from consulting, solution strategy, implementation services, and cover Application Management Services with the latest DevOps tools and standards for the entire spectrum of Enterprise Analytics platforms.
Service Offerings
Our services will help make the optimum utilization of technology that will benefit your organization to stay on its growth trajectory
DevOps is more than just putting together development and operations. TekLink will help with the changes in culture, collaboration, automation, and measurement are mapped into the DevOps framework.
- Implement DevOps methodology and leverage tools from SAP.
- Engage with various teams for Innovation adoption and hybrid operations.
- Automated scripts to alert issues, continuous integration, and optimization.
- Automated data reconciliation processes, Metadata comparison tools. Integrate SAP Cloud Foundry, SDK libraries, and Cloud platform Integration tools.
TekLink has an exhaustive repository of process templates and knowledge of how to integrate with the DevOps process model completely.
- Functional/design documents with version history.
- Preventive maintenance tool for housekeeping and alerts.
- Performance monitoring.
- User incident resolution metrics.
- Monthly Service level adherence reports.
- Weekly status reports.
TekLink can support global support coverage needs with its round the clock staffing to cover each regional specific requirement.
- Round the clock coverage with regional support.
- Increase overlap between shifts to ensure a seamless transition.
- Custom offshore onsite ratio to reduce cost at continuous coverage.
- Enhanced service level adherence with weekend coverage.
- Improved customer satisfaction with a knowledgeable expert team.
Solutions and Starter Kits
TekLink has devised a solution kit for rapid transition of services that includes knowledge transition, reverse KT framework, and support process/KPI reporting standards to deploy as soon as the AMS transition is complete.
TekLink has deployed an SLA framework at many of our customers to measure and report AMS support levels. The KPI based framework helps to eliminate subjective assessments but based on incidents, support tickets, and the closed vs. open defects along with the timeframe. The framework also includes efforts put in process improvements along with escalations if any.
