Overview of the Client
Our client is a global chemical and ingredients distributor and provider of value-added services. They work with many different leading suppliers worldwide. The client believes in continuous innovation and growth, thus providing their customers a partner who helps save time and effort from their processes to formulate products, optimize their logistics, and improve safety and sustainability.
Business Objectives
- The client’s Experienced domain experts needed to supplement their existing technical staff
- The client required support for a robust and complex installation of SAP Solutions including ECC, Business warehouse (BW), Data Services (DS), Master Data Management (MDM), Business Objects (BO), and Business Planning and Consolidations (BPC)
The Solution
The TekLink Team delivered the following solution in collaboration with the client’s technical staff:
- We used SAS Enterprise Guide, Microsoft SQL Server, and Tableau Desktop
- The team provided the IT support for BW, DS, MDM, BO, and BPC
- We also built a 20 x 5 support model
- The project is a mix of onsite and offshore resources to enable continuous support
Key Benefits
- A 300% reduction in User Tickets Generation
- Achieved predictable IT Costs while keeping the department costs within the budget
- Ensured the new systems make the client more competitive and profitable in their industry
- Provided the SAP Technical Expertise when needed to augment the knowledge of their internal staff
- An efficient routine application maintenance was achieved
- With the freeing up of resources, the internal team can now focus on more strategic objectives
